Shipping & Return Policy
We usually ship the product within 24-48 business hours after receiving the order. Transit times are determined basis your location but generally it takes 4-5 working days to deliver the products at your doorstep. However, shipping may be varied during acts of nature, festivals or unforeseen circumstances that may impede the logistical planning. If your order is time sensitive, please contact us and expedited shipping shall be organized if possible.
Please note the tracking id will be available under ‘My Orders’ section only after dispatch which is usually 24-48 hours after placing the order. As an operating guideline, orders equal to and under INR 1250, shall carry a nominal shipping fee based on location.
Return & Refunds
We offer you hassle free returns within 14 days from the date you receive your order. Please ensure that the product is unused, sealed and the tags & other packaging is intact.
1. Do not accept the package which looks tampered/unsealed from the outside. If possible, inform us immediately by writing to us on [email protected] or call us on 1800-120-9656 (Mon-Sat, 9.30 am to 6.30 pm).
2. Please make a video while opening the package as a supporting proof in case of damaged or missing products in your order.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
5. In case you request for return of products purchased under offers like Buy1 Get1 or free promotional merchandise the offer will be void and only 30% of the value of sealed product will be refunded. Free merchandise will have to be returned.
6. Clothing and soft good items do not qualify for a return or exchange if they have been used, washed, or had the original tags removed.
7. Products purchased under clearance sale are not eligible for returns.
Please note:For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. We won't be able to accept any return/replacement if the above points are not being followed.
In case a product is missing/damaged in your order please reach out to us on [email protected] with the name & quantity of product missing and attach the images of the products already received. Also share the image of the outer packaging box along with the invoice. Once we received the email we will check with our internal team and after the investigation we will send the missing items or damaged items to you in 5-6 working days.
In case your have received a wrong product or completely wrong order please follow the same process and we shall arrange for a replacement within 5-6 working days.
You can self-cancel your order in My accounts section or request for a cancellation by dropping us an email on [email protected] before it has been dispatched from our warehouse. Once it is dispatched, cancellation is not possible.
Please note: FUP Club Membership cannot be cancelled once taken.
If your order is a prepaid one and is cancelled, refund will be initiated to your source account within 7-10 working days