Fastandup logo

Frequently Asked

  • General Questions

  • My Account

  • My Order

  • Payment

The tablet cannot be consumed directly. One tablet should be dissolved in 250ml of water, and should be consumed once the tablet has dissolved.
Our products do not have soda, it is the unique effervescent technology that creates the fizz.

The Fast&Up range of products are approved by FSSAI and are WADA compliant. They are healthy and beneficial to individuals who have an active lifestyle and provide nutrition to the body which help it gain the maximum from physical activity or sport.

The products have no side effects if used as directed, however you must consult your doctor before using if you suffer from any heart condition.

Natural food does provide essential nutrition to the body. Taking health supplements does no harm but helps provide the body with the right amount of nutrition that is especially required for fitness activities. The ingredients in our products are naturally available in the body, just not in sufficient quantities due to today`s lifestyle.
Our products are not medicine, they are health supplements that help boost your workout by providing it with essential nutrition.
Yes, you need to sign up and create an account to be able to shop on our website. We do not support guest checkout.
You can create your account by clicking on `Register` under the personal profile icon at the top right corner of the screen on your desktop or under the menu section in your mobile browser/app. We ask you a few questions to get started. On submitting the form, we send you a confirmation email to ensure no one creates an account on your behalf. Once you verify your Email ID, you are good to go!
You can update your information by simply login into your account and editing the required information in the`My Profile` section on our website.
Yes. We take data security very seriously and your data will be stored in our servers securely. Our website is protected by 256-bit encryption making sure your information is completely secure. You can refer to our Privacy Policy for more details.
We have got you covered. On the "Log in" page, just click "Forgot your password?" and enter your registered Email ID and we will send you an email to update your password or login using an OTP that will be sent on your registered mobile number.
You need to log into your account to see your order history. To get more information on any one particular order, click on that Order ID and you can see the entire information of that order.
We know the excitement of buying new things. To ensure you are always informed, we update the order status every time your order moves to the next processing stage. Once we dispatch your order we send you an email with the tracking ID for you to track your order. All our logistics partners provide shipment tracking, so you will always know when to expect your order.
Please note the tracking id will be available only after dispatch which is usually 2-3 days after placing the order.
No, once an order is placed it cannot be modified. However, you can cancel it and place a new order.
Yes, you can self-cancel your order in My accounts section or request for a cancellation by dropping us an email on [email protected] before it has been dispatched from our warehouse. Once it is dispatched, cancellation is not possible. Please note: FUP Club Membership cannot be cancelled once taken.
You can reach out to our customer care team at [email protected] to request for an address change. If the parcel is in a stage where the address cab be modified our team will do it for you and in case it is not they will guide you on the next steps.
At the moment this option isn`t available. You need to place separate orders to have them delivered separately.
Please do not accept the order if the box looks tampered or the seal is broken. If possible, inform us immediately on 1800-120-9656 or write to us on [email protected]
We allow you to pay using any of the Prepaid methods like Credit Card, Debit Card, Net Banking, UPI, Amazon Pay, PhonePe, Google Pay and Wallets or you can pay Cash-on-Delivery (COD). However, Cash-on-Delivery (COD) is not applicable on FUP Club Membership and select products.
Your online transaction on Fast&Up is secured with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Yes. Our price is inclusive of GST and is reflected during checkout and in the tax invoice sent to you.
In case the amount is deducted from your end but the transaction has not been confirmed or has failed, the deducted amount is with the payment gateway provider and will be refunded back to your account within 7 working days by them in case it does not flow into our system before that. However, we do recommend that you leave a message at any of our communication channels to bring this to our notice.