Terms and Conditions | FastandUp India
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This privacy policy sets out how Fast&Up India uses and protects any information that you give Fast&Up when you use this website (www.fastandup.in)

Fast&Up is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then please be assured that it will only be used in accordance with this privacy statement.

Fast&Up may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 05-01-2017.

User Consents:

Consent for use of Sensitive Personal Data and Other Personal Information:

All users of Fast&Up consent to the use of Sensitive Personal Data and Other Personal Information for the purpose stated in this policy. We restrict access of personal information to our employees, contractors and agents and only allow access to those who need to know that information in order to process it on our behalf.

Users are entitled to withdraw consent for use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to [email protected] or calling to +91- 7208011287 / 1800-120-9656

Fast&Up may also use software applications for website traffic analysis and to gather statistics, used for advertising and for determining the efficacy and popularity of Fast&Up among others.

Presently, Fast&Up is using display advertising and remarketing through Google Analytics, Adwords, Adroll, Facebook and Affiliate network where in third party vendors including Google, Facebook, Adroll and Our Affiliate network display our ads on sites across the internet and uses first party cookies and third party cookies together to inform, optimize and serve ads based on visits of visitors to our website. Our visitors are free to opt out of Google Analytics for display advertising and customize Google display network ads using ads preference manager and using ad blockers.

Consent to use of Cookies:

What is a Cookie: A cookie is a small text file that uniquely identifies your browser.

You understand that when you visit the Website, cookies may be left in your computer. The cookies assigned by the servers of Fast&Up may be used to personalize your experience on the Website. Additionally, cookies may also be used for authentication, data analysis and security purposes.

Cookies may also be assigned by the advertisers of Fast&Up when you click on any of the advertisements which may be displayed on the Website in which case such cookies are controlled by these advertisers and not Fast&Up.

Consent to email communication:

When you register your email address with Fast&Up, you agree to receive email communication from Fast&Up, entities specifically authorised by Fast&Up and other users. You also agree and acknowledge that when you use our referral program for referring someone, Fast&Up will send emails to such person referred by you on your behalf and the email headers will carry your email address as the address from which such emails are sent.

You have certain choices about our Marketing and Tracking Tools:

You can opt out of marketing messages. To stop getting our marketing emails, follow the instructions in any message you receive. You can also opt-out by emailing us. You can also reject certain permissions requests posed by our apps and platforms. If you do this, some of the features of our apps and platforms will not work. If you delete your cookies or use a different browser, you will need to renew your opt-out choice. You will also have to redo your opt-out choice if you use a different computer or a different phone. In some cases not all of our features or apps will function properly if you turn off tracking.

You can control cookies and tracking tools. You have other controls you can exercise. You can choose whether or not to share personal information. If you choose not to share, some parts of our sites and some services may be more difficult or impossible to use. If you turn off cookies or tracking tools, parts of our site and services may also not work properly.


We use standard security measures on our sites and apps. However, the internet is a public place. We cannot promise that your information will remain secure. We encourage you to use caution when sharing information. Do not share your password with other people and pick secure passwords.


Our website is not designed for kids, and we do not to our knowledge collect information from children under 13 on this website. If you are a parent or guardian and think we have information about your child, please contact us by email.


If you have additional questions you can call the webmaster at 1800-120-9656 or reach us by email at [email protected]

Please include your name, address and telephone number when you contact us. This helps us handle your request correctly.

We usually ship the product within 6 working days after receiving the order. Transit times are determined by shipping method. However, shipping may be varied during acts of nature, festivals or unforeseen circumstances that may impede the logistical planning. If your order is time sensitive, please contact us and expedited shipping shall be organized if possible. We will give our best that your fuel reaches you on time.

All orders will ship through ground courier unless otherwise decided. An estimate of the shipping charges is available while you “check out”. As an operating guideline, orders equal to and under INR 750, shall carry a nominal shipping fee based on location.

Return Policy:

1. Do not Accept any product which seems to be tampered by the courier services.

2. Please make a video while opening the Packaging as a supporting proof.

3. Do not break the seal of the product if you have any doubts/questions about authenticity.

4. Once the product seal is broken, we do not accept return/replacement for the product.

We won't be able to accept any return/replacement if the above points are not being followed.

Since ingredients of BCAA’s, Pre-workout and Glutamine are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email us at [email protected]

We offer you complete peace of mind while ordering at fastandup.in – you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused, unbroken Seal and the tags, boxes and other packaging is intact. 2 way shipping charges (both side traveling) will be deducted from the refunded amount.

Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?

Ans: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Fast&Up Batch Number and images of products received with invoice copy to our customer care at [email protected] or call us on 1800-120-9656 (8 am to 8 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.

3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.

4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition.

Note – As per our Return Policy you need to raise concern within 14 days along with proper product images and unboxing videos.

Q. What should I do when I receive courier damaged product/item?

Ans. We recommend you not to accept the product/item from the courier person and kindly take images (or videos) of the same and share with us at [email protected] or you can contact us on 1800-120-9656 (8 am to 8 pm Mon to Sat). It will help us to raise the concern with the respective courier partner.

Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.

Q: Is there a category specific policy for returns?

Ans: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.

Clothing returns and exchanges: Aside from trying on an item for fit (with protective undergarments), all clothing and soft good returns must be in new and saleable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 14 days of receipt. Clothing and soft good items do not qualify for a return or exchange if they have been used, washed, or had the original tags removed. If you feel that a clothing item has manufacturing defects or flaws, please contact to our ever supporting Customer care team at [email protected] or you can contact us on 1800-120-9656 (8 am to 8 pm Mon to Sat) for return/exchange instructions.

Refund and Cancellation Policy:

After placing the order customer can cancel the order before it gets dispatched. And in case of customer request for refund, it will be processed through same mode within 7 - 10 working days.


www.fastandup.in is an online service operated and managed by Aeronutrix Sports Products Pvt Ltd (‘Aeronutrix’ or ‘Fast&Up’ or ‘Fastandup’ or ‘Fast&Up India’ or ‘we’ or ‘us’). In using the Fast&Up service, you are deemed to have accepted the terms and conditions of the agreement listed below or as may be revised when deemed fit (‘User Agreement’), which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this Website. If you have any queries about the terms and conditions of this User Agreement or have any comments or complaints on or about the Website, please email us at [email protected] or call us on 1800-120-9656. We reserve the right to change the terms and conditions of this User Agreement from time to time without any obligation to inform the customer (you) and it is the responsibility of the customer to look through them as often as possible.

Accuracy Of Content And Invitation To Offer:

We have taken all care and precaution to try and provide accurate data and information. In the preparation of the content of this website, in particular to ensure that the product information and prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of GST.

Ownership Of Rights:

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Fast&Up. All information displayed, transmitted or carried on the website is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of the some of the content on the Website maybe owned by the third parties. This site is designed, updated and maintained by Aeronutrix or its licensors and associates. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the website.


If you are required to or choose to register for an account on the website, your account is for your sole, personal use. You may not authorize others to use your account and you may not assign or otherwise transfer your account to any other person or entity. All registration information about you must be truthful, you may not use any aliases or other means to mask your true identity. You are responsible for the security of your password and will be solely liable for any use or unauthorized use under such password.

Pricing Information:

We strive to provide accurate product and pricing information. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and we will have the right to modify the price of the product and contact you for further instructions using the e-mail address or the contact number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event we accept your order the same shall be debited to your credit / debit card account through the payment gateway or other such means as deemed fit and duly notified to you by email or the contact number, as the case may be, that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account. We strive to provide you with best value, however prices and availability are subject to change without notice.

Financial Details:

You agree, understand and confirm that the credit / debit card details or other financial details provided by you for availing of services on the website will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank and not taken by us. We will not be deemed liable for any credit / debit card fraud.

Our Commitment To Privacy:

By using this Site, you signify that you agree with the terms of this Privacy Notice. If you do not agree with any term in this Notice, please do not use this website or provide any personal information to us. The effective date of this Privacy Notice is January 5th 2016. From time to time, this website may change, and/or our practices with respect to how we collect, use or otherwise treat personally identifiable information may change. We reserve the right to update or change this Privacy Notice at our discretion. If there is any material change in the type of information we collect or way in which we use such information, we will comply with any applicable laws with respect to notifying you of those changes, or where legally necessary, obtaining your consent to those changes.

Information We Collect And How We Use It:

When you visit www.fastandup.in, we collect your IP address and standard web log information;

If you join our email list, we collect the following type of information:

  • Contact information – your name and email address.

  • We may also require that you provide additional information to verify your identity or address.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customized experience. We may use your personal information to:

We use information collected on this site for the reasons disclosed at the time of collection, to respond to your request, and for our other legitimate business purposes. From time to time we may combine the information you have provided with other information we have received about you, and use this information to better understand our customers, and the products and services in which they are interested. To the extent that you have provided us with contact information on this site, we will use that information to send you materials you might have requested, as well as other information about us, our products and services, or other products and services in which we believe you may be interested. By providing us with information on this site, you are authorizing us to use that information in accordance with the terms of this Privacy Notice.

Submission License.

The website may include various forums, blogs and chat rooms where you can post your ideas, observations and comments on designated topics. We cannot guarantee that other users (or other parties) will not use the ideas that you share. Therefore, if you have an idea that you would like to keep confidential and/or do not want others to use, we suggest you do not post it to the website.

These Terms & Conditions affect your legal rights and your participation and submission here under causes you to enter into a legal and binding agreement with Fast&Up. Please read this very carefully and make sure you understand your rights and obligations before submitting any materials. Any submission(s) you make on this website that contain content, including artwork, audio recordings, copy, images, music, photography, text, video recordings, ideas, written materials and/or other materials ('User Content') are governed by the following license terms ('License'):

1. You hereby grant to Fast&Up an irrevocable, nonexclusive, royalty-free perpetual license to use and exploit your User Content, in whole or in part, in any and all manner and media throughout the world; and the right to use your name, voice, image, likeness and biographical data in connection with the User Content. Fast&Up shall be entitled to assign or sublicense all or a portion of the rights and licenses granted herein and/or this License in its entirety, without payment to you.

2. You hereby acknowledge and agree that: (a) Fast&Up shall have the right to crop, edit, alter or arrange the User Content in any way it desires in Fast&Up’s sole discretion; (b) Fast&Up shall not have any obligation to provide you with any credit when using your User Content, but in the event Fast&Up chooses to provide you with credit the size and placement of the credit shall be at Gatorade's sole discretion; (c) you shall waive any 'moral rights' that you may have in the User Content; and (d) you are not entitled to any compensation or other payment from Fast&Up in connection with the User Content. You understand that Fast&Up will be acting in reliance upon your grant of rights, representations, warranties and indemnities in this License and may incur substantial expense in reliance upon this grant of rights, representations, warranties and indemnities should Fast&Up use your User Content.

You represent and warrant that: (a) You have the full power and authority to grant the License described herein and to perform all of your obligations set forth in this License; (b) you are the author of the User Content and that each and every element of the User Content is an original work created by you; (c) you are the sole and exclusive owner of the User Content and all of the trademark and copyrights therein; (d) no third party is entitled to any compensation or payment as a condition for Gatorade's use and exploitation of the User Content; and (e) the User Content conforms to the Acceptable Use Policy described below.

How we use cookies:

You may have heard of ‘cookies,’ which are small files or pieces of information that are stored by your browser on your computer’s hard drive when you visit a website. The use of cookies is an industry standard and you will find them at most websites. Fast&Up may use cookies or other passive tracking mechanisms like Web beacons to collect information during your visit to our websites, your IP address (a number assigned to your computer whenever you surf the Internet), the type of Internet browser you are using and the type of computer operating system you are using.

How we protect and store personal information:

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We store and process your personal information on our computers, and we protect it by maintaining physical, electronic and procedural safeguards in compliance. We use computer safeguards such as firewalls and data encryption; we enforce physical access controls to our buildings and files; and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.


We take commercially reasonable precautions to keep your personally-identifying information secure. Notwithstanding the foregoing, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.


This website is not intended for children under the age of 13. Children under the age of 13 are not permitted to register to use the interactive features of our Website such as registering, signing up for e-mail notifications, or chat room and message boards. If you are 18 years of age or younger, please be sure to ask your parents for permission before providing any information to us.

Links to Third-Party Web Sites:

Users should be aware that when you are on this website you could be directed to other sites that are beyond our control. There may be links to other websites that include links from advertisers, sponsors and partners that may use the Fast&Up family of brand or logos. These other websites may send their own cookies to users, or otherwise collect data or solicit personally-identifiable information. Always be aware of where you are surfing on the website. Check the linked site to locate and review its privacy policy, which may be different from this Privacy Notice. Fast&Up does not endorse and makes no guarantee or representation as to the sufficiency, accuracy or completeness of the content or privacy policy of any third-party website to which you may be linked from this site.

Important Note Regarding Indian Law:

The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in India but not necessarily this site’s servers. If you are located outside of India, and you use this Site and submit information on this site, any information you provide will be transferred to the host country and, by submitting the information, you authorize this transfer and understand that the information you provide will be protected as provided for under that country’s law, not the law of your home country.


These Terms and Conditions are governed and interpreted under the jurisdiction of Mumbai, Maharashtra, India. You hereby expressly consent to exclusive jurisdiction and venue in the courts located in Mumbai, Maharashtra for all matters arising in connection with these terms and conditions or your access or use of the site.

Any claims asserted by you in connection with the Site must be asserted in writing to Fast&Up India within one (1) year of the date such claim first arose, or such claim is forever waived by you. Each claim shall be adjudicated individually, and you agree not to combine your claim with the claim of any third party.

If any portion of these Terms and Conditions is deemed unlawful, void or unenforceable, then that part shall be deemed severable and will not affect the validity and enforceability of any remaining provisions.

These Terms and Conditions set forth the entire understanding and agreement between you and Fast&Up India with respect to the Site. You acknowledge that any other agreements between you and Fast&Up with respect to the Site are superseded and of no force or effect.

Both you and Fast&Up India acknowledge and agree that no partnership is formed and neither of you nor Fast&Up India has the power or the authority to obligate or bind the other.

No waiver of any provision or of any breach of these Terms and Conditions shall constitute a waiver of any other provisions or any other or further breach. In the event that any provision of these Terms and Conditions shall be illegal or otherwise unenforceable, such provision shall be severed, and the balance of the Terms and Conditions shall continue in full force and effect.

Coupon Conditions:

  • All the Coupons are valid for a limited time only. Fast&Up reserves the right to modify or cancel coupons at any time
  • The coupons are applicable only on MRP of the product and cannot be combined with any other existing discounts or promotions
  • The coupons are not applicable on any of the bundles or products on Clearance Sale
  • The coupon may only be used on www.fastanup.in and in conjunction with the purchase of products shipped and sold by Fast&Up
  • The promotion is limited to one coupon per customer
  • Applicable shipping and handling charges apply to all products
  • Some coupons may require a minimum purchase. Fast&Up reserves the right to decision void where prohibited


By using this site you agree to the terms of this policy. If you do not agree with any term in this policy, please do not use this site to submit personally identifiable information

Effective Date: 17/09/2017

Disclaimer: Fast&Up Products are all FSSAI approved and are not intended to diagnose, treat, cure, or prevent any disease. Please read product packaging carefully prior to purchase and use. The results from the products will vary from person to person. The information/articles  on Fast&Up ( www.fastandup.in or subdomains)  is provided for informational purpose only and is not meant to substitute for the advice provided by your doctor or other healthcare professionals.

Please note that due to the current situation of Covid-19, cities under lockdown may face a delay in the dispatches.
Please note that due to the current situation of Covid-19, cities under lockdown may face a delay in the dispatches.